Presentation Schedule

Breakout Session 1 - 2:30pm - 4:00pm

Oral Presentations:

  • Perceptions of the Veterinary Profession among Human Health Care Students before an Inter-Professional Education Course - Ryane E. Englar, K-State College of Veterinary Medicine
  • Interprofessional, Simulation-Based Communication Training: Learning Outcomes for Senior Medical and Nursing Students - Christa Matrone, University of Florida College of Medicine
  • Physician Burnout, Depression, and Empathy: A Moving Target - Brenda Lovegrove Lepisto, Hurley Medical Center/ Michigan State University
  • Health Literacy Locations: where health literacy happens - Anne Marie Liebel, Health Communication Partners LLC
  • Professional Mattering: Do Affirming Interactions Between Colleagues Enhance Resilience? - Julie Haizlip, University of Virginia
  • Improving Medication Adherence through Easier-to-Read Labels - Henry Young, University of Georgia School of Pharmacy
  • A qualitative investigation of communication between pediatric critical care providers and patient's parents or guardians. - Kevin Couloures, Yale New Haven Children's Hospital
  • Which Drink has More Calories? Effects of the Reference Amount on Food Choices - Kirstin Dolick, Purdue University


  • Teaching shared-decision-making skills to medical trainees - Naykky Singh Ospina, University of Florida
  • Communicating with Community Health Workers and advocates as stakeholders in research: Mobilization and Engagement - Brendaly Rodriguez, University of Miami

Breakout Session 2 - 4:45pm - 5:45pm

Oral Presentations:

  • Ensnared by Color Blindness: Discourse on Healthcare Disparities
  • The Communication Chasm and Prostate Cancer Diagnoses: An Ethnographic Study with African American Men
  • Introducing Nursing Students to Deaf Culture and Challenges in Communicating with Deaf Patients: A Symbolic Interactionist Approach
  • Training Community Health Workers in Patient Centered Research: A Statewide Mobilization and Engagement Partnership 


  • Teaching Communication through Storytelling - Cory Ingram, Mayo Clinic
  • Education Challenges and Strategies for Complex Self-Administered Medication Therapies: Adapting to Patient Needs - Timothy Barshinger, Angela Starnes, Kristen Long, Indiana University Purdue University Indianapolis


  • Communication Fatigue - Diane Portman, Moffitt Cancer Center
  • Who Matters In the End - Jasleen Salwan, Yale New Haven Health
  • A Brief Glimpse into Being a Standardized Patient - Grace Peters, University of South Florida

JOINT Poster Session - 5:45pm - 7:15pm

  • An innovative contrastive linguistic translation case study: how does the diabetes education factsheet read from our Chinese patients’ eyes? - Shannon Lin, University of Sydney​
  • Behaviorally based remediation for residents with interpersonal & communication skills and professionalism deficiencies leveraging online simulations, video coaching, and individualized feedback - Hyderhusain Abadin, Javelin Learning Solutions
  • Communication Between Physicians and Families of Children with Autism Spectrum Disorder - Alexandra Lemieux, Sean Jones, Wayne State University School of Medicine
  • Communication Skills Training for Pediatric Residents: Learning to Give Difficult News - Heather Frenz, Albany Medical College
  • Contraceptive Counseling Occurrences - Kielah Turner, Magee-Womens Research Institute
  • Determining Hookah Usage Prevalence in the ACCESS Clinic Population and Patient Education on the Long-Term Effects of Hookah - Aileen Haque, Wayne State University School of Medicine
  • Developing Patient-Centered and Health Literate Educational Materials: A Model for Healthcare Organizations - Wendy K. Nickel, Bridget Gawinowicz, American College of Physicians
  • Developing Sexual and Reproductive Health Educational Resources for Young Women with CF: A Structured Format for Stakeholder Engagement - Judy Chang, Boston Children's Hospital
  • Development of a User-Centered Website: Lessons Learned from the Community-Based Prevention Marketing for Policy Development Training Website - Silvia Sommariva, University of South Florida
  • Engaging Providers with An Educational Telementoring Program to Improve Access to Evidence-Based Care for Patients with Sickle Cell Disease - Lisa Shook, Cincinnati Children's Hospital Medical Center
  • FluFIT- Saving Lives Two Ways: Promoting Colorectal Cancer Screening in the Workplace - Dinorah Martinez Tyson, USF
  • Fostering Resilience and Healing through the utilization of reflection and writing. - Cory Ingram, Ellen Wild, Mayo Clinic
  • Health Literacy Connections - Jessica Daly, Orlando Health
  • Improving Learner-Centered Education with Scheduled Direct Observation and Formative Feedback in Primary Care - Krista Gager, Calvin Chou, San Francisco VA Medical Center
  • In-home visits as a mean for improvement of student empathy and communication toward children with developmental disabilities and their families - Alexandra Lemieux, Sean Jones, Wayne State University School of Medicine
  • Innovation with Post Discharge Phone Calls in Relation with Inter-Personal Teams and Quality - Jay Kumar, Kayla Theys, Aurora Health Care
  • Interpersonal Communication, Rhetorical Theory and Technology: The Art and Science of Teaching Physician-Patient Interviewing - Valerie Terry, Arden D. Dingle, UTRGV SOM Dept of Psychiatry and Neurology
  • Interprofessional Curriculum for Early Health Professions Students on Communication to Promote Patient Adherence - Elizabeth Imbert, University of California, San Francisco
  • Medical Students Educating Patients About Chronic Diseases Through a Variety of Mediums - Valia Al-Kourainy, Wayne State University School of Medicine
  • Motivation to participate in communication skills training for oncology fellows - Diane Portman, Moffitt Cancer Center
  • Not Just Because I Said So: How to Get Your Team to Buy-In to Your Next Big Change - Dawn Stapleton, Suzie Carmack, Mitre
  • "Outcomes" Data for Improving Communicating Incidental Findings of Newborn Screening for Sickle Cell Disease - Michael Farrell, Mayo Clinic
  • Patient and Provider Views on Taking Medications and Building Relationships in a Care Coordination Organization - Brianna Cusanno, University of South Florida
  • Patterns of change after health education for people with chronic diseases: a decay-of-impact trajectory revealed by Growth Mixture Modeling -   Joseph Green, University of Tokyo
  • Perception versus Reality of Teach Back Use among Medical Residents - Michelle Mavreles, Adult Literacy Research Center, Georgia State University
  • Protection and Adherence Ideologies in Medication Labeling Requirements: Navigating the Impact on Patient Education - Timothy Barshinger, Indiana University Purdue University Indianapolis
  • Reviewing consumer strategy and decision-making: A response to the FDA's Nutrition Labeling and Education Act - Kirstin Dolick, Purdue University
  • Teaching Communication and Interpersonal Skills Utilizing Simulated Cases - Heather Frenz, Albany Medical College
  • The Asthma Action Plan and the Air Quality Index: A Patient Centered Outcomes Pilot Survey Conducted at an Inner City Community Teaching Hospital - Chamil Jinadasa, Kingsbrook Jewish Medical Ctr
  • The Impact Of A Supportive Care Team On Advance Directive Completion - Harrison Brandes, Michael Kramer, Jacqueline Baron-Lee, University of Florida
  • The relationship between health literacy and self-management: A systematic review. - Carli Zegers, University of Nebraska Medical Center
  • Treating patients as people: Do hospital patients want clinicians to know more about them as a person? - Donald Zimmerman, University of New Orleans
  • Virtual Oncology Visits to Facilitate Patient-Centered Cancer Care - Tejaswini Dhawale, University of Washington
  • What patient involvement means to new patients at two HIV clinics: a longitudinal, qualitative study - Bich N Dang, Baylor College of Medicine
  • Whether, When, and How Anesthesia Residents Solicit Patients' Questions During Informed Consent - Ariel Henig, Elaine Meyer, Center for Bioethics, Harvard Medical School


Breakout Session 3 - 10:15am - 11:45am

Oral Presentations:

  • How Public Health Campaigns Promote Public Health Disparities - Roger Gans, University at Albany
  • "I've Got You Covered": Communication of Treatment and Prognostic Uncertainty Among Older Patients with Advanced Cancer - Dilip Babu, University of Rochester
  • Do medical students have to be present during consultations in teaching hospitals? Patients perspectives. - Agunwa Chuka, University of Nigeria College of Medicine/Teaching Hospital
  • The Impact of Integrating a Neurodevelopmental Framework for Learning into the Assessment and Remediation of Struggling Medical Students - Alexander Steeves-Fuentes, NYU School of Medicine
  • Developing Resilience Through Fighting Discrimination: ʺWhat would you do? Medical Editionʺ - We'am Hussain, Anam Hussain, Wright State University Boonshoft School of Medicine
  • First Year Medical Student Characteristics Associated with Readiness to Talk about Race - Brooke Cunningham, University of Minnesota


  • MAP your path to Resilience and a Culture of Commitment: Embody Mindful Leadership, Authentic Communication, and Personal Accountability (MAP) to remove barriers to resilience in the complex healthcare environment and fill the gap between compliance and commitment - Kelly Elmhorst-Lanning, JoAnne Scalise, Clinfluence
  • Communication Ethics in Patient-Provider Interaction - Grace Peters, University of South Florida

Breakout Session 4 - 1:30pm - 3:00pm

Oral Presentations:

  • Taking the pain out of pain management - Beth Damitz, Heather Martens, Medical College of Wisconsin
  • Connecting the Dots: Evaluating the Impact of Graphic Medicine to Empower Patient-Centered Technology Use - Tyrone Johnson, University of Chicago
  • Physician Communication Strategies to Enhance Patient Acupuncture Engagement in Family Medicine - Carla L. Fisher, University of Florida, UF Health Cancer Center
  • Deciphering Case Law on Human Embryo Disposal Disputes: Defining the Embryo and Weighing Interest - Nathanael Stanley, University of South Florida
  • Utilizing a family-centered diary to improve communication during critical illness in the pediatric intensive care unit: A pilot study - William Sasser, Steven Nye, University of Alabama at Birmingham
  • A Descriptive Analysis of Contraceptive Counseling in Four Midwestern Family Planning Clinics - Bhavya Varma, University of Pittsburgh School of Medicine
  • Exploring the Importance of Health Care Provider Communication of the Perimenopause Experience from an Uncertainty in Illness Framework - Jamie Cooper, University of South Florida
  • Mixed Emotions: Health Care Personnel's Reactions to New Accountabilities for Health Equity - Brooke Cunningham, University of Minnesota


  • Introduction to the Use of Action Methods for Teaching Communication Skills in the Medical Setting - Walter Baile, MD Anderson Cancer Center
  • Building Trust and Resilience through the Relationship-Centered Clinician Coaching Process - Barbette Weimer-Elder, Merisa Kline, Sarah Foad, Mysti Smith-Bentley, Stanford Healthcare

Breakout Session 5 - 3:15pm - 4:45pm

Oral Presentations:

  • Patient-Centered Medical Home for Human Trafficking Victims: Providing a Unique system of Health care for this Vulnerable Population. -  Stephen Symes, University of Miami
  • Code-switching and the Impact on Effective Hand-off Communication Processes - Sean Sawicki, Florida State University
  • Student Concussion Treatment in the University Setting - Francys C. Martin, Florida Academic Healthcare PSO


  • Communication as a Treatment Modality - Jeremy Blanchard, Language of Caring, LLC
  • Self-Care and Self-Compassion in 5 Minutes or Less: How to Take Mini-Breaks of Mindful Movement with Meaning Using the Genius Break Method - Suzie Carmack, George Mason University


  • The Fangs of BRCA: Managing Hereditary Cancer Risk in the Wake of Uncertainty - Marleah Dean, University of South Florida
  • Effective Communication to Guide Surgical Performance - Cynthia Long, Johns Hopkins All Children's Hospital
  • Diversity, Gender, & Invisible Illness: Making Sense of the Invisible through Narrative Storytelling - Emily Pfender, Elizabeth Desnoyers-Colas, Nicole Defenbaugh, Villanova University

Breakout Session 6 - 10:00am - 11:30am 

Oral Presentations: 

  • The Impact of 5 A's Counseling on Smoking Cessation and Reduction in Pregnant Patients - Noelle E. Spencer, Magee Womens' Research Institute
  • Outcomes of Performance Based Assessments with Varied Sexual History Communication Curricula - Sarah A. Shaffer, University of Iowa
  • Assessing Patient Centeredness during Bedside Rounds with an Observation Checklist - Michelle Sharp, Johns Hopkins University
  • Faculty Development Program at Mayo Clinic to Teach Communication Skills: Building Communities of Practice involving Self Directed Learning - Jeff Rabatin, Ann Pestorious, Cory Ingram, Mayo Clinic
  • Parents as Teachers: A Novel Approach to Teaching Pediatric Residents the Art of Engaging in Difficult Conversations - Monica Smith, Tracy Patino, Dell Children's Medical Center
  • Talking to Pregnant Patients: Health Professional Screening for Intimate Partner Violence at the First Obstetric Visit in the Context of Electronic Medical Records - Krupa Patel, University of Pittsburgh School of Medicine
  • An analysis of how the human papillomavirus (HPV) vaccine is represented in the online news media environment - Samantha Soprano, Thomas Jefferson University
  • (Re)creating and (Re)negotiating Clinical Communication Skills: An Analysis of the Spoken Evaluations that Follow Standardized Patient Encounters - Grace Peters, University of South Florida



Why do patients request diagnostic tests? What emotions arise for clinicians when patients ask for tests? Why do clinicians find these requests more challenging than those for opioid pain medications? This webinar will provide participants with tools that enable them to have these difficult conversations in short periods of time, which will result in meeting the patient's agenda while also protecting patient safety.

  Motivational Interviewing and Facilitating Patient Behavior Change in the (time-constrained) Clinical Setting - Krista Hirschmann, MA, PhD

After this webinar participants will be able to: 1. Describe the general spirit and technique of Motivational Interviewing; 2. Explain four specific MI techniques; and 3. List two common challenges to implementing MI d)Apply an abbreviated approach for a time-constrained encounters.

  TTT Programs: Developing Internal Facilitators of Relationship-Centered Communication - Calvin Chou, MD, PhD, FAACH, Professor of Clinical Medicine, University of California, San Francisco & Laura Cooley, PhD, Senior Director of Education and Outreach, Academy of Communication in Healthcare

Through this webinar you will learn how ACH has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. Growing programs with local champions as skills trainers equips institutions with renewable means to support internal development and longevity for culture change. The phases of the program include preparing for implementation of the program, having program participants undergo a fundamental communication skills workshop and then understanding the theoretical and practical rationales underlying the workshop, setting up practice sessions for participants to achieve mastery, and ensuring long-term viability of a communication skills improvement initiative. Train-the-trainer programs are a viable way to create enduring communities of local experts who can implement and support institutions' commitments to excellence in the communication skills of their providers.

  What is ‘Shared Presence’ and Why Should I Care?- Richard Frankel, PhD, Professor of Medicine, Indiana University School of Medicine

A great deal of interest and practical wisdom has come from research and education on communication in encounters with patients. This webinar will focus on one specific aspect of relationships, the concept of "shared presence". The overall goal is to describe the role of shared presence in four domains of practice: 1) interpersonal skills; 2) relational contexts; 3) actions in encounters and 4) co-production of healing outcomes. Each of the domains will be unpacked along with evidence about the impact shared presence has on processes and outcomes of care with special attention paid to time and resilience.

  Stereotype Threat and Identity Threat: The Science of a Diverse Community - Claude Steele, PhD, Executive Vice Chancellor and Provost, University of California, Berkeley

Drawing on stereotype threat and social identity threat research, this talk will address the why, what and how of diverse learning communities: why they are important, a working hypothesis about what is critical to their success and what research reveals about how to achieve that success. The talk's practical aim is to identify features of diverse learning communities-schools, universities and academic disciplines-that while good for all students, are especially helpful for minority students generally, and for women in STEM fields. The talk will also explore the psychological significance of community and its role in learning.

  The ART of Responding to Difficult Questions when Caring for Patients with Serious Illness- Lynn O'Neill, MD, Associate Professor, Emory University School of Medicine

Am I dying? How long do I have? These are just two frequent questions posed by patients (or by family members) as they live with a terminal illness. This webinar will describe a method for using ART (Ask-Respond-Tell) to respond to these and other difficult questions. Objectives: Highlight challenging questions that providers are asked by patients at end of life and describe ART (Ask-Respond-Tell), a communication skill used in other situations and its application as a method of responding to difficult questions.

  Shared Decision Making Made Easier: Tools for the Trade - Glyn Elwyn, BA, MD, MSc, PhD, Professor, The Dartmouth Institute for Health Policy & Clinical Practice

In this webinar, Glyn Elwyn, professor at the Dartmouth Institute for Healthcare Policy and Clinical Practice, will provide practical tools to help share decisions in clinical visits. Dr. Elwyn will offer suggestions on how to teach others, including evaluation strategies to explore whether patients have experienced shared decision making. The presentation will focus on the "three talk" model - using team, option and decision talk steps, while providing examples to assist clinicians as they utilize the method with patients. The presentation will also introduce shared decision making tools, such as the Option GridsTM decision aids, to illustrate the integration of evidence-based information into conversations with families.

  Reflective Writing as Scholarship: Using Autoethnography as Self-Reflective Practice to Improve Patient-Centered Communication - Nicole Defenbaugh, PhD, Director of Education & Program Evaluation, Lehigh Valley Health Network

This webinar examines how autoethnography can be a valuable and reflective methodology for clinicians. As a methodology, autoethnography invites researchers to engage in meaningful reflective practice of self and other (culture) through narrative writing ('graphy'). Autoethnography situates the personal story ('auto') at the heart of research, enabling clinicians to explore their personal and professional roles within the culture of medicine ('ethno'), leading to improved communication in the areas of relationship-centered care, patient empathy and self care. More than poetry or short essay, autoethnography follows a systematic research design that can be published and fulfill the "scholarly activity" requirement for residency or medical school.

  Partnership between the social and clinical sciences: Preparing for collaboration across the disciplines- Robert C. Smith, MD, Professor of Medicine and Psychiatry, Michigan State University & Christopher J. Koenig, PhD, Assistant Professor, University of California, San Francisco

In the past 10 years, health services and clinical research has increasingly recognized the importance of incorporating social science to promote patient-centered care and to improve population health. For example, traditional health services research may use administrative or clinical data to identify opportunities for improving care, social scientists may directly observe clinical processes to map out what actually happens before making recommendations for improvement. However, health services, clinical, and social science research often have distinct objectives, methods, and assumptions. This webinar is a conversation with a physician and a social scientist who have successfully navigated trans-disciplinary grant-funded research. The overall goal of the conversation is to identify the pitfalls and opportunities for collaboration to plan for and implement working relationships among health services researchers, clinicians, social scientists.

  Understanding Communication Preferences and Needs By Caregiver Communication Type - Joy Goldsmith, PhD, Associate Professor, The University of Memphis

Family communication patterns, comprised of family talk and family obligation, are used to describe differences and variation in caregiver communication. In this presentation, four different types of caregivers are described, each with their own unique style of communication, communication preferences, and information needs. Tools for identifying the different types of caregivers are reviewed. Objectives: Define family talk and family obligation and understand high and low pattern, identify differences among caregiver types (manager, carrier, lone, partner), and demonstrate awareness of caregiver communication patterns.

  A Five Step Appreciative Model of Coaching Clinicians- Maysel Kemp White, PhD, MFT, FAACH, CEO and President, Healthcare Quality and Communication Improvement, LLC

By the end of this session participants will be able to:

  1. Explain the core premises behind Appreciative Inquiry
  2. Explain the five steps in the Appreciative coaching process
  3. Provide examples of how to discover a coaches strengths
  4. Provide examples of how to elicit a coachee's vision or dean of their ideal self performing at their peak
  5. Explain the core components in designing a plan for success
  6. Explain the core components of developing someone using specific behavioral feedback
  7. Explain how to achieve and sustain their destiny

  Partnering with Patients to Co-Design Healthcare – Developing Patient Preferred Practices - Randall L. Carter, Senior Vice President, Planetree

As the full force and impact of healthcare reform takes root, organizations are under great pressure to improve overall performance in quality, safety, and patient experience. At the same time, a new level of transparency and access to information will continue to expand healthcare consumers' abilities to make more informed choices and influence the care they receive. Designing and implementing a comprehensive patient- and family-centered experience has significant and immediate benefits to organizational culture, as well as longer-term benefits to patient satisfaction ratings, and employee recruitment, retention, and engagement. During this program we review practical and innovative approaches implemented by advanced patient- and family-centered organizations that have significantly enhanced the healthcare experience of patients, families and staff.

  The Institute for Healthcare Improvement's Strategies for Person Centered Care - Martha Hayward, IHI Lead, Public and Patient Engagement, Institute for Healthcare Improvement

Martha Hayward will share the IHI Framework for Public and Patient Engagement and talk about some of the initiatives currently underway, including Always Events, The Conversation Project and Conversation Ready.

  Empathy Perils and Pearls: What social psychology and neurobiology have to say - Steven Rosenzweig, MD, Clinical Associate Professor, Drexel University College of Medicine

We expect empathy from ourselves and our students. What gets in the way between the ideal and real? Recent findings in social psychology and neurobiology help frame the problem and point to the solution.

  The Power of Choice in Patient Experience Excellence: A Critical Role for Physicians & Leaders - Jason Wolf, PhD, CPXP, President, The Beryl Institute

In this session participants will engage in the understanding of patient experience as a macro-concept, impacting the full spectrum of touch points in healthcare, including:

  1. Exploring the definition of patient experience versus satisfaction and the key constructs that comprise it
  2. Examining the Patient Experience Centrality of Needs
  3. Discovering five strategic levers central to patient experience performance
  4. Acknowledging the critical impact physicians and leaders play in patient experience excellence
  5. Understanding the power of choice in driving patient experience success across the continuum of care

  Professionalism and Communication in Medical Education - Dennis Novack, MD, Professor, Drexel University College of Medicine

Healthcare communication teaching, assessment and research is reaching maturity after over three decades of intense work. In recent times, medical educators have begun to understand the importance of focusing on professionalism. The lessons from the work of ACH members and others have broad applicability in the emerging field of professionalism education, assessment, remediation and research. Dr. Novack will highlight the major advances in field of healthcare communication and discuss their applicability to promoting the professional growth of medical students and residents.