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2020 ENRICH Banner

 Workshops


You pick two! Attendees will get to participate in two of the following 2-hour workshop options- one on Friday and one on Saturday (with the exception of the Diversity workshop-see details below). ENRICH workshops are highly interactive sessions where everyone participates and contributes. You'll learn key principles from seasoned ACH Faculty, ACH Faculty-in-Training (FITs), and ACH Relationship-centered Communication Facilitators (RCFs) then you'll get the chance to practice those skills via role play scenarios or small breakout groups. The facilitators, and your fellow workshop participants, will provide feedback and coaching so you're left armed with techniques to implement in your everyday work! 

 

  • Friday, June 26, 2020 OFferings
  • Improving Patient Experience with Relationship-centered Communication (RCC) Skills

    Required for 1st time attendees or those who have not previously participated in ACH RCC offerings, such as the ACH 1-day course or ACH Train-the-Trainer program. Only offered on Friday, but participants will have priority in selecting a 2nd workshop to attend on Saturday. This workshop lays the ACH ground work. 
  • Coaching and Feedback through Relationship, Reflection and Intentional Change
  • Communication Skills for Effective Conflict Engagement
  • "Can I Really Ask That?" Culture, Diversity, and Hierarchy

    If you choose to attend the Diversity workshop on Friday, you must also attend the Diversity workshop on Saturday as it is a two-part series. 
  • Leading Interprofessional High Performance Healthcare Teams
     

  

  • Saturday, June 27, 2020 Offerings
  • Coaching and Feedback through Relationship, Reflection and Intentional Change
  • Communication Skills for Effective Conflict Engagement
  • "Can I Really Ask That?" Culture, Diversity, and Hierarchy

    If you choose to attend the Diversity workshop on Friday, you must also attend the Diversity workshop on Saturday as it is a two-part series. 
  • Leading Interprofessional High Performance Healthcare Teams
  • Communicating with Colleagues *NEW*
  • TBD *NEW*

 

 Learning Groups

A significant portion of the ENRICH course is dedicated to learning group time, in which attendees interact in small groups facilitated by ACH faculty, and work on communication skills and awareness of interpersonal interactions.  Attendees remain in the same learning group for the entire course, so relationships are formed and the presence of each member is important to the cohesion of the group.  Missing sessions or leaving early take away from an individual's experience at the course, and also impact the experience of other group members.  For this reason, all attendees are strongly encouraged to attend and fully participate in all sessions for the entire course.  

The goal of these learning groups is to provide a learner-centered space where each participant will clarify her/his own learning goals in interpersonal and communication skills, personal awareness, and reflection. Trained ACH facilitators and fellow group participants will collaborate to fashion exercises that will help accomplish those goals. These goals may involve enhancing one’s relationships with patients, colleagues, or other team members; processing challenging relationships with patients or colleagues and formulating approaches for further management; or, for intact teams that may come to the course, understanding and improving the teamā€building process and team function. These groups have low faculty to learner ratios and present a unique opportunity to address challenging communication scenarios, to practice skills learned in course workshops, and to receive feedback from faculty and peers.  In the learning groups, learner safety is key to support learning. 

During the ENRICH registration process, attendees select their learning group style preference from the below options. 

Learning Group Style What will you do and learn?  Who should be in type of group? 
Integrated Group Participants will bring coaching dilemmas and the group will provide the opportunity to practice skills identified in the workshop or reflect on how these challenges impact them personally. The group may select to use a case-based approach to facilitate exploration of both the coach’s and coachee’s personal reactions.

Roles: Anyone with direct reports who is charged with developing their staff. And/or anyone who is charged with coaching others to improve performance.

Interests/goals: To enhance coaching effectiveness by infusing empathy into one’s coaching interactions. To practice an evidence-based approach to coaching through building relationships.  

Narrative Group Share personal narratives of celebration, meaningful people or challenging situations within your work setting to evoke self-reflection and personal awareness.

Roles: Any role.

Interests/goals: To gain a new perspective on handling challenging work situations through the creation and sharing of narratives. For those who are feeling stuck in what seems to be an unsolvable dilemma, you may want to take a chance on a totally new perspective using a very creative tool of narrative. Stepping away from how one typically solves a dilemma can be simultaneously eye-opening and enjoyable.

Case-Based Group Discuss clinical cases in a way that focuses on the patients’ or learners’ experience and perspective to increase health providers’ or teachers’ empathy.

Roles: Those in a clinician or teacher role.

Interests/goals: To enhance effectiveness as a healthcare provider or teacher by infusing empathy into one’s interactions- “putting yourself in the other person’s shoes.”

Intact Team Participants will share personal accounts of challenging situations and scenarios in professional contexts. Skilled facilitators and group members will collaborate to identify innovative exercises (including role play and discussion) that address the unique needs of each participant, encourage greater personal awareness and apply helpful skills tools.

Roles: Any role that is part of a larger team.

Interests/goals: To address challenging professional contexts with the benefit of new insights, greater self-reflection and proven skills and tools in the company of one's work team members.

Leadership Group Discuss clinical cases in a way that focuses on leadership challenges in a way that enhances sensitivity toward and an understanding of one’s direct reports.

Roles: Anyone with direct reports.

Interests/goals: To enhance leadership effectiveness by infusing empathy into one’s interactions- “putting yourself in the other person’s shoes.”

Coaching Group Discuss clinical cases in a way that focuses on leadership challenges in a way that enhances sensitivity toward and an understanding of one’s direct reports.

Roles: Anyone with direct reports.

Interests/goals: To enhance leadership effectiveness by infusing empathy into one’s interactions- “putting yourself in the other person’s shoes.”

 TED-Style Talks

In place of traditional keynote speakers, ENRICH will feature TED-Style talks. What does this mean? The large group sessions will consist of a passionately delivered message where the process of discovery is just as important as the outcome.  The sessions will be concise, so every word counts, and will evoke an "ah-ha!" moment.

Stay tuned for invited speaker information!