Upcoming ACH Webinar - December 14th

Sneak Peek 2018 ENRICH:
“Nurturing Resilience: Communication Skills for Building Healthier Organizations”


Thursday, December 14, 2017 2:00 PM EST / 11:00 AM PST
Presenter: Tim Gilligan, MD, MS

Join ACH faculty member Tim Gilligan, as he shares how the 2018 ENRICH course will embrace the theme of “resilience” and equip course participants with the communication skills needed to foster true resilience – the capacity to recover from adversity- in our personal and professional lives.
You’ll get a sneak peek into the unique, learner-centered activities offered at ENRICH including the hands-on skills practice and feedback provided in our 6 workshop tracks, the establishment and development toward personally-defined goals shared within your small learning group, and the connectivity opportunities with those in ACH’s research community through joint sessions with Forum attendees.

About Tim Gilligan: Tim Gilligan, MD, MS is a medical oncologist, Vice-Chair for Education, and Associate Professor of Medicine at the Cleveland Clinic Taussig Cancer Institute. He is Director of Coaching at the Cleveland Clinic Center for Excellence in Healthcare Communication, which has trained over 5000 clinicians in a one-day small-group experiential communication skills course. Together with Dr. Adrienne Boissy, he co-edited the book Communication the Cleveland Clinic Way. Dr. Gilligan graduated from Stanford University School of Medicine and Columbia University Graduate School of Journalism. He trained in internal medicine and medical oncology at Brigham and Women’s Hospital and the Dana-Farber Cancer Institute. He completed the Academy of Communication in Healthcare three-year faculty training program and is a member of their faculty. He also completed the OncoTalk Teach program. At Cleveland Clinic and other hospitals and at national and international conferences, he teaches communication skills, team-building, and coaching, and trains others to teach communication skills. He also coaches clinicians working on communication and interpersonal skills. Dr. Gilligan works on quality of care and clinical practice guidelines with the American Society of Clinical Oncology (ASCO) and the National Cancer Institute, and chairs the testis cancer panel for the National Comprehensive Cancer Network (NCCN). He helps teach the ASCO Quality Training Program and co-chaired the panel that wrote the recently published ASCO guideline on patient-physician communication. Clinically, he specializes in urological cancers and has published widely. He speaks regularly at national oncology meetings and board review courses.

Upcoming ACH Webinars - December 19th

"Can I really say that?": Communication for Diversity and Inclusion in Healthcare
Tuesday, December 19, 2017 3:00 PM EST / 12:00 AM PST
Presenter: Denise Davis, MD, FACH

Healthcare professionals are asked to communicate across many differences-gender, race, language, age, religious identity and ethnicity. Most clinicians have not received training in the art and science of communicating effectively across these differences in a clinical or educational setting. Join us for an interactive discussion that is meant to make your professional life a little easier in some of these sensitive encounters. Bring your questions and cases.

About Denise Davis, MD, FACH: Denise L. Davis is a general internist, Clinical Professor of Medicine at University of California San Francisco and she serves as Associate Director for Faculty Development for the San Francisco VA Center of Excellence in Primary Care Education.  Dr. Davis teaches faculty development workshops locally and nationally on communication skills, including ground breaking workshops for the Academy of Communication in Healthcare on opening discussions about race in clinical settings and facilitating small groups with cultural humility. She has conducted focus groups with African American patients about health and doctor-patient communication, the results of which inform her teaching.  Dr. Davis consults and teaches for medical groups including Florida Hospital Orlando, Colon Rectal Surgery Associates Limited in Minneapolis, Fairview Medical Group of Minneapolis, San Mateo Medical Center, San Mateo California and Franciscan Medical Group in Tacoma Washington on topics including improving doctor-patient communication, obtaining informed consent, negotiating cultural differences in clinical relationships, disclosing medical errors and giving effective feedback. Dr. Davis is a past recipient of the prestigious Kaiser Foundation Award for Excellence in Teaching for her work with students at UCSF School of Medicine and was recognized by the UCSF Academy of Medical Educators as an outstanding teacher in 2013. Dr. Davis was elected to the UCSF Academy of Medical Educators in 2015. 

Dr. Davis piloted “Mentoring Across Differences,”  a 3 hour faculty development training designed to improve the skills and confidence of faculty mentors in building relationships with minority learners at the for San Francisco VA. She also co-facilitated and helped design a  well-received longitudinal  “Faculty Peer Consultation Group on Race, Ethnicity and Power” for UCSF faculty. Dr. Davis is also lead faculty for the “Differences Matter Orientation” a 3 day intensive on communication skills for diversity and  inclusion designed to help incoming first year UCSF medical students understand and participate fully in the school of medicine’s culture of equity. Dr. Davis also serves as specialist for minority medical students through the UCSF Student Experience Team.  

Related Organization Webinars

The Schwartz Center for Compassionate Healthcare Webinars
For additional resources visit The Schwartz Center's webinar page.

Bridging Difference and Power with RESPECT: A Relational Approach to Patients, Supervisees, and Teams
Carol Mostow, LICSW

Navigating Discussions of Prognosis: Balancing Hope and Honesty
Vicki Jackson, MD, MPH

Compassionate Healthcare: Supporting Patients, Supporting Caregivers, Mitigating Risk
Beth A. Lown, MD

Yes, Empathy Can Be Taught!
Helen Riess, MD

Today's Healthcare Environment
Beth A. Lown, MD

Clinician Resilience: Preventing Burnout, Promoting Compassion and Improving Quality
Ronald M. Epstein, MD

The Beryl Institute Webinars

FREE WEBINARS: follow the links below, add selected webinar to cart, complete free check out process to view webinar

Presented by:
 Adrienne Boissy, MD, 
Cleveland Clinic Foundation and 
Calvin Chou, MD, PhD,
  VA Medical Center SF, American Academy on Communication in Healthcare
As medical centers take steps to improve patient care experiences they are still challenged to convince physicians of the importance of patient experiences. The Cleveland Clinic and the American Academy on Communication in Healthcare developed a communication skills program to improve skills that address enhanced patient experience, improved physician well-being and improved quality of care. Participants clearly value this training and individual patient experience scores for participants have increased. We will present the educational rationale for the training, describe perspectives and experiences of physician trainees and offer suggestions for achieving physician buy-in and establishing communication skills programs for physicians. 
(FREE promo code required: PHYCOMM . Enter the code upon webinar registration check-out process).
Presented by:
 Howard Beckman, MD, FACP, FAA
CH, Chief Medical Officer, Focused Medical Analytics, Clinical Professor of Medicine and Family Medicine, University of Rochester School of Medicine and Dentistry
As the nation struggles with health care affordability, there is evidence that up to 30% of the care delivered is not necessary. In response, one definition that the Institute of Medicine uses to define quality of care is reducing overuse, underuse and misuse. This session will share an approach to engaging physicians in the process of identifying and reducing overuse of services. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).


Presented by:
 Maysel Kemp White, PhD, FAACH,
Division Director Patient Experience, HCA West Florida Division
Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability. The three part series begins with an experiential exercise where expectations are not clearly identified and this typically leads to a mishap. We then explore what might have been a safer way to communicate expectation to prevent harm to a patient. In the second session, we focus on using the ARTS dialogue skills (Ask with skilled inquiry, Respond with empathy, then Talk about your perspective in behavioral terms, and Seek collaborative solutions). In the third session, we focus on using a safety algorithm to assess case studies for behaviors (mistake, at risk, or reckless) and determine the appropriate leadership action (consoling and education, coaching, or corrective action). We conclude with the skill of ending a delegation and working on a case each person is currently struggling with in their current environment. 
(FREE promo code required: AACH_COMP. Enter the code upon webinar registration check-out process).



ACH Webinar Recordings
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Webinar Suggestions

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DocCom Webinars

AACH Member Benefit - Free DocCom Subscription - American Academy on Commnication in Healthcare Associate and Professional Memebers recieve a FREE individual subscription to DocCom. Student Memebers receieve a heavily discounted rate. Watch this webinar to learn more about this online resouce! CLICK HERE to view the PowerPoint slides from this webinar!


Responding to Strong Emotions - Health and illness are emotionally charged issues, and strong emotions often arise in medical settings. We may notice them, or perhaps we're distracted and fail to notice the emotions, or we may ignore them. Learning to perceive and elicit patients' emotions are important clinical skills, so that we can acknowledge and respond to them directly. listen to the webinar and hear an oncology physician discuss how he responds to intense emotions, such as sadness, fear and anger. CLICK HERE to view the PowerPoint slides from this webinar!


Motivating Healthy Diet & Physical Activity - This webinar reviews two components of motivation and how they change: psychological energy and direction. We also introduce concepts of psychological needs that we all have (autonomy, competence, and relatedness) and highlights the successful ways that clinicians can be effective in Motivating Healthy Diet and Physical Activity. Whether you're a clinician with a practice, a faculty member teaching students or an attending guiding residents, this webinar can be resourceful to you! CLICK HERE to view the PowerPoint slides from this webinar!



Delivering Bad News - One of the hardest tasks for clinicians is to deliver bad news; patients say they remember how they learned bad news for the rest of their lives. Listen to an expert discuss proven techniques that help clinicians break bad news to their patients. Timothy E. Quill, MD, Director of the University of Rochester Medical Center Palliative Care Program, author of Palliative Care and Ethics Caring, and co-author of DocCom module, Delivering Bad News, shares his learnings from over 40 years of partnering with patients with whom he’s discussed devastating prognoses.CLICK HERE to view the PowerPoint slides from this webinar!


 


Improve Interns' Communication Skills Prior to Orientation - Hear how one residency program was able to improve incoming resident's communication skills. This webinar examines a case study of a residency program that assigns specific DocCom modules after the Match in March and before orientation. In testing interns before and after DocCom review, interns scored higher after using DocCom. CLICK HERE to view the PowerPoint slides from this webinar!


 


Teaching Learners to Practice Mindfully in a Turbulent Healthcare Environment - Ron Epstein, MD, a Professor of Family Medicine, Psychiatry and Oncology at the University of Rochester School of Medicine, is the guest speaker during this webinar based on DocCom's Module 2 - Mindfulness and Reflection in Clinical Training and Practice. CLICK HERE to view the PowerPoint slides from this webinar!

 


 

High Performance Teams: A Critical Need to Restore Joy - Team based care is here to stay. Assuring high quality patient care outcomes requires that teams possess both the commitment and the ability to perform at their highest potential. All teams have leaders, both formal and informal. These individuals have a profound impact on the team's morale and welfare. Healthcare is at a critical junction that requires focus on this group of leaders. It requires a steadfast pursuit of engagement and restoring joy to the workforce.

Join nationally recognized Maysel Kemp White, PhD, MFT, FACH, Co-Author of the DocCom module on teams and president/CEO of Healthcare Quality and Communication Improvement, discuss this important topic. CLICK HERE to view the PowerPoint slides from this webinar!
 
 
 

Unleashing the Positive Power of Compassion: Science, Skills & Strategies for Health & Wellbeing - Beth Lown, MD, from the Schwartz Center for Compassionate Healthcare introduces a social neuroscience-based model and behavioral framework for compassionate collaborative care illustrated by clinical stories. She discusses the positive power of compassion and potential strategies we can use to build cultures of compassion and collaboration that will sustain us all. CLICK HERE to view the PowerPoint slides from this webinar!

DocCom's New Features for Monitoring Students' Learning - DocCom has added new grading features to  enhance the user experience when monitoring students. In this webinar, Managing Editor, Barbara Lewis, and Editor, Christof Daetwyler, provide a tutorial of DocCom and it's new features.  CLICK HERE to view the PowerPoint slides from this webinar! 
 

You, Me and the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience - What Learners Should Know - The advent of electronic health records (EHR), coupled with nearly $30 billion in government stimulus to encourage EHR implementation, has prompted a 78 percent adoption rate of EHR and a rapidly increasing number of wired examination rooms, posing a conundrum for clinicians and patients, both of whom are interacting with a “third presence” in the room. Integrating computers in the exam room, while maintaining patient-centeredness, is a challenge at one end of the spectrum and a disaster at the other end.

Emerging from this technological intrusion are effective practices that light the way for clinicians to optimally incorporate computers in routine patient visits. We'll discuss strategies to cope with this healthcare technology challenge in ways that enhance - rather than inhibit - their relationships with patients. CLICK HERE to view the PowerPoint slides from this webinar! 

Balance & Self-Care: Helping Learners Avoid Burnout & Depression - The high rate of clinician burnout, coupled with suicides, prompted DocCom to host a free 30-minute webinar to help teach learners about Balance and Self-Care, DocCom's Module 4 authored by John Christensen, PhD, co-editor of the prestigious book, Behavioral Medicine. Dr. Christensen discussed the principles on how to maintain balance and self-care and offered suggestions for teaching these important concepts. CLICK HERE to view the PowerPoint slides from this webinar!

 


Provide Engaging Educational Resources to Enhance Clinician and Patient Communication, and Health Outcomes: Learn how to Improve Residents’ Communication Skills Prior to Arrival and Orientation. Listen to Dr. Surendra Marur from the Greater Baltimore Medical Center describe how he assigns DocCom immediately after the Match in March, rather than waiting for orientation. 
Learn about DocCom and Take a Quick Tour of Our Unique Features - Presented by Christof Daetwyler, MD, DocCom Editor and Developer; and Barbara Lewis, DocCom Managing Editor 
DocCom has many wonderful features such as curricula guides, grading matrix, assessment questions, assignments, etc. Learn how these unique features can help you.
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