Abstract: "Objective: Soliciting patients' complete agendas of concerns (aka. 'agenda setting') can improve patients' health outcomes and satisfaction, and physicians' time management. We assess the distribution, content, and effectiveness of physicians' post-chief-complaint, agenda-setting questions. Methods: We coded videotapes/transcripts of 407 primary-, acute-care visits between adults and 85 general-practice physicians operating in 46 community-based clinics..."
Citation: Robinson, J. D., Tate, A., & Heritage, J. (2016). Agenda-setting revisited: When and how do primary-care physicians solicit patients' additional concerns? Patient Education and Counseling, 99(5), 718-723. doi:10.1016/j.pec.2015.12.009