Abstract: "This article investigates the relationship between healthcare providers' empathic and communicative competencies and clients' overall satisfaction with consultations. Two aspects of empathy were included: empathic attitude (sensitivity to the clients' perspective) and empathic skills (ability to estimate clients' evaluations)..." Click here to read more.
Citation: Schrooten, I., & Jong, M. D. (2016). If You Could Read My Mind: The Role of Healthcare Providers' Empathic and Communicative Competencies in Clients' Satisfaction with Consultations. Health Communication, 1-8. doi:10.1080/10410236.2015.1110002