Abstract: "Objectives: To examine strategies employed by clinicians from different disciplines to manage their emotions during difficult healthcare conversations. Methods: Self-report questionnaires were collected prior to simulation-based Program to Enhance Relational and Communication Skills (PERCS) workshops for professionals representing a range of experience and specialties at a tertiary pediatric hospital..."
Citation: Luff, D., Martin, E. B., Mills, K., Mazzola, N. M., Bell, S. K., & Meyer, E. C. (2016). Clinicians’ strategies for managing their emotions during difficult healthcare conversations. Patient Education and Counseling, 99(9), 1461-1466. doi:10.1016/j.pec.2016.06.017