Abstract: "Objective: The emotions expressed by physicians in medical encounters have significant impact on health outcomes and patient satisfaction. This study explored how physicians' regulation of displayed emotions affects patients' satisfaction, under low and high levels of patient distress and length of physician-patient acquaintance..."
Citation: Yagil, D., & Shnapper-Cohen, M. (2016). When authenticity matters most: Physicians' regulation of emotional display and patient satisfaction. Patient Education and Counseling, 99(10), 1694-1698. doi:10.1016/j.pec.2016.04.003