ACH News & Announcements

Improving the Patient Experience in The Urology Office

Wednesday, February 8, 2017

Abstract: "Researchers evaluated the effectiveness of an educational intervention, which included use of an evidence-based tool kit for healthcare providers to improve patient satisfaction. Findings demonstrated improved staff perceptions of their actions influencing patient experiences, use of standardized patient care processes, and increased patient experience scores."

Citation: Cooper, M., DNP, RN, Schafer Astroth, K., PhD, RN, & Smith, D., DNP, RN, MBA, NEA-BC, FAEN. (2016). Improving the Patient Experience in The Urology Office: An Evidence-Based Tool Kit to Impact Staff Perception of Patient Satisfaction. Urol Nurs, 36(6), 289-295. Retrieved February 8, 2017, from

Copyright © 2019 Academy of Communication in Healthcare ACH
201 E. Main Street, Suite 1405 Lexington, KY 40507 Phone: 859-514-9211 Fax: 859-514-9207
Site designed and maintained by AMR Management Services
Terms Of Use|Privacy Statement