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Take the HEAT: A pilot study on improving communication with angry families

Wednesday, May 24, 2017

Take the HEAT: A pilot study on improving communication with angry families
Abstract: “Objective: Our objective was to evaluate the utility of an educational program consisting of a workshop based on the Take the HEAT communication strategy, designed specifically for addressing patients who are angry, using a novel tool to evaluate residents’ skills in employing this method..." Click here for more. 

Citation: Delacruz, N., Reed, S., Splinter, A., Brown, A., Flowers, S., Verbeck, N., . . . Mahan, J. D. (2017). Take the HEAT: A pilot study on improving communication with angry families. Patient Education and Counseling, 100(6), 1235-1239. doi:10.1016/j.pec.2016.12.012

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