Enhancing Patient Experience through Healthcare Communication Research and Teaching
COMMUNICATION WORKSHOP: Improving Patient and Clinician Experiences
The Rosen Plaza  | Salon One | Orlando, FL
October 16, 2014
8am-4pm EST​
Presenter: Maysel Kemp White, PhD, MFT, FAACH

Attend the 2014 Forum Pre-Course and discover communication skills for improving patient and clinician experiences with better communication, better relationships, and better care. Register today!

Communication represents a key foundation of positive patient experiences. This interactive workshop demonstrates a successful model to foster communication skills for improving patient and clinician experiences. For example, the workshop addresses communication skills relevant to survey measures evaluating how the clinician: 1) listened carefully, 2) treated with courtesy and respect, and 3) explained things in a way patients can understand.

AACH workshops provide an evidence-based approach derived from teaching and research on communication in healthcare. Small group learning sessions engage participants in skills practice, role-play, and personalized feedback. The learner-centered approach encourages participants to recognize and improve their own performance. Participants also practice skills for giving and receiving feedback. Highly-qualified AACH facilitators with backgrounds in clinical medicine and medical education foster supportive learning environments for communication skill development.

By the end of the workshop series, participants will be able to:

  • Explain the importance and value of effective communication
  • Build rapport and relationships with patients 
  • Acknowledge communication barriers, with special attention on the computer
  • Recognize patient perspectives and concerns
  • Negotiate an agenda for the encounter
  • Ask questions using skilled open-ended inquiry
  • Elicit the patient’s story
  • Listen reflectively and respond with empathy
  • Collaborate on a plan that the patient can follow>
Audience: Researchers, educators and clinicians interested in improving communication in healthcare:
  • Academic faculty leaders conducting research on communication in healthcare
  • Medical educators from a range of health professions: 
    •  Medicine
    • Psychology
    • Nursing
    • Physical Therapy
    • Plus several other interprofessional fields
  • Patient Experience professionals engaged in communication improvement
  • Healthcare administrators guiding topics related to communication 
Registration Fee: $299 (includes lunch)
Register HERE

Continuing Education

  • Accreditation: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Arkansas for Medical Sciences College of Medicine and American Academy on Communication in Healthcare. The UAMS College of Medicine is accredited by the ACCME to provide continuing medical education for physicians. 
  • Credit Designation: The UAMS College of Medicine designates this live activity for a maximum of 6.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Attendees can also earn 6.50 hours of PXE Credit from The Patient Experience Institute .