Keynote Speakers

Thursday, June 8, 2017: Claude Steele, PhD

Friday, June 9, 2017: Elaine Wittenberg, PhD

Saturday, June 10, 2017: Rich Frankel, PhD

Claude Steele, PhD

Professor of Psychology 
University of California, Berkeley

“Stereotype Threat and the Science of Diverse Community”

Drawing on stereotype threat and social identity threat research, this talk will address the why, what and how of diverse learning communities: why they are important, a working hypothesis about what is critical to their success and what research reveals about how to achieve that success. The talk’s practical aim is to identify features of diverse learning communities—schools, universities and academic disciplines—that while good for all students, are especially helpful for minority students generally, and for women in STEM fields. The talk will also explore the psychological significance of community and its role in learning.  

About Dr. Steele:  Claude M. Steele is an American social psychologist and a Professor of Psychology at UC Berkeley. He is best known for his work on stereotype threat and its application to minority student academic performance. His earlier work dealt with research on the self (e.g., self-imageself-affirmation) as well as the role of self-regulation in addictive behaviors. In 2010, he released his book, Whistling Vivaldi and Other Clues to How Stereotypes Affect Us, summarizing years of research on stereotype threat and the underperformance of minority students in higher education.

He holds B.A. in Psychology from Hiram College, an M.A. in Social Psychology from Ohio State University, and a Ph.D. in Social Psychology and Statistical Psychology from Ohio State University.

He is elected to the American Academy of Arts and Sciences, the National Academy of Sciences, the National Science Board, the National Academy of Education, and the American Philosophical Society.

He currently serves as a trustee of the Russell Sage Foundation and the John D. and Catherine T. MacArthur Foundation, and as a Fellow for both the American Institutes for Research and the American Academy of Political and Social Science.

He has served in several major academic leadership positions as the Executive Vice Chancellor and Provost at UC Berkeley, the I. James Quillen Dean for the School of Education at Stanford University, and as the 21st Provost of Columbia University. Past roles also include serving as the President of the Society for Personality and Social Psychology, President of the Western Psychological Association, a member of the Board of Directors American Psychological Society.

Professor Steele holds Honorary Doctorates from Yale University, Northwestern University, University of Chicago, University of Michigan, DePaul University and Claremont Graduate University.

Elaine Wittenberg, PhD

Associate Professor
City of Hope 

Division of Nursing Research and Education

"A Caregiver Communication Typology For Engaging in Family-Centered Care"

Have you ever wondered why communication with family caregivers can sometimes be so challenging? Family communication patterns, comprised of family talk and family obligation, will be introduced to describe differences in the ways family caregivers communicate. Four different types of family caregivers will be described, each with their own unique style of communication, communication preferences, and information needs. Tools for identifying the different types of caregivers are reviewed and strategies for tailoring communication to specific types are summarized. Content for the presentation is from a national health communication training program called COMFORT, an acronym that stands for the seven basic principles of palliative care communication funded by the National Cancer Institute and Archstone Foundation.

Upon completion of this activity, participants will be able to:
1. Define family talk and family obligation and understand high and low communication patterns.
2. Identify differences among family caregiver types (manager, carrier, lone, partner).
3. Demonstrate awareness of family caregiver communication patterns.

About Dr. Wittenberg: Dr. Elaine Wittenberg is Associate Professor in the Division of Nursing Research and Education at City of Hope. She has co-authored three books and more than 100 peer-reviewed articles on palliative care communication. She is co-founder of the COMFORTTM SM Communication Curriculum, a national health communication training program funded by the National Cancer Institute, the Archstone Foundation and Stupski Foundation. Dr. Wittenberg is the lead editor of the Textbook of Palliative Care Communication and Director of the COMFORT Communication Project that provides information on communication training, and offers provider, patient, and family resources developed through rigorous communication research.
Rich Frankel, PhD

Professor of Medicine and Geriatrics
Indiana University School of Medicine
Staff, Cleveland Clinic

"Empathy and Resilience: Tales from Both Sides of the Stethoscope"

In an era increasingly marked by interactions with speech recognition software, “If you would like to speak with a human being to make an appointment, please press or say one now”, shared time and space with patients and computers both vying for attention, and “smart” phones that can do almost anything, what can be said for the effects of technology on the emotional lives of those receiving and giving healthcare? Are we losing, or have we already lost the ability to respond to the suffering of others with genuine empathy? Do the daily demands we live with leave us in a chronic state of distraction and “compassion fatigue”? Recent research from disciplines as far flung as neuroscience and the humanities suggests that empathy and empathic communication, in  particular, have a critical role to play in health and in building healing relationships even where cure is no longer possible.  My talk will focus on a personal narrative of loss, a professional lifetime of research on doctor patient communication, and the healing potential of empathy to build and sustain relationships on both sides of the stethoscope.  

Upon completion of this activity, participants will be able to:
1) Distinguish between empathy and sympathy
2) Describe four key elements of empathic communication 
3) Integrate the concept of “accurate empathy” into clinical practice  

About Dr. Frankel: Rich is professor of medicine and geriatrics at the Indiana University School of Medicine and is the director of the Mary Margaret Walther Program in Palliative Care at the Indiana University Melvin and Bren Simon Cancer Center. He is also a staff member in the Education Institute at the Cleveland Clinic.

He is trained as a qualitative health services researcher whose interests include face-to-face communication, the role of technology and their effects on quality, safety, and outcomes of care. In addition to his health services research interests, Rich has been a medical educator for the past 35 years. He was the co- director of the internal medicine residency program at Highland Hospital/University of Rochester and also served as co-director of the Program and Fellowship in Advanced Biopsychosocial Medicine. From 2003-2013, he was been the statewide director of Indiana University School of Medicine’s professionalism competency and responsible for both curriculum and remediation in this arena.  To date, he has published more than 225 scientific papers and edited 7 books. 

Rich completed his undergraduate studies at Colgate University and obtained a PhD in sociology at the Graduate School and University Center of the City University of New York. He completed postdoctoral training at Boston University and was a Fulbright Research Fellow in Uppsala, Sweden. He is also a founding Fellow of the American Academy on Communication in Healthcare and is the recipient of the George Engel award and co-recipient (with Howard Beckman) of the Lynn Payer Award. 

Rich enjoys biking, digital photography and collecting 18th and 19th century antiquarian books and prints.

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