ENRICH workshops are interactive sessions structured as tracks, each consisting of multiple sessions.  Because the workshop content builds on previous sessions, participants should select one track to attend for the duration of the course.  While it can be challenging to select just one track, all ENRICH workshop materials will be made accessible to attendees online. 

Workshops include didactic presentations, as well as active skills practice in the form of role-plays and many times as small group break outs.


  • Improving Patient Experience with Relationship-centered Communication Skills
  • Coaching and Feedback through Relationship, Reflection and Intentional Change
  • Communication Skills for Effective Conflict Engagement
  • Leading Interprofessional High Performance Healthcare Teams  
  • Fostering Resilience
  • Culture, Diversity, and Hierarchy
Improving Patient Experience with Relationship-centered Communication Skills

ACH Faculty Facilitators:
Auguste  H. Fortin VI, MD, MPH, FACP, FACH
Stuart Sprague, PhD

This workshop teaches a critical set of communication competencies that healthcare professionals must demonstrate for the delivery of high-quality care. Even though communication is a learnable set of skills, relatively few clinicians have undergone effective training in communication, and even fewer receive ongoing feedback about their communication skills with patients and colleagues. This workshop introduces the fundamental skills or relationship-centered communication and engages participants in skills-practice:

  • Recognize the benefits of improving communication skills
  • Establish rapport
  • Elicit a patient’s concerns
  • Negotiate an agenda with a patient
  • Explore the patient’s perspective
  • Respond to a patient with compassion
  • Share information with a patient in small chunks
  • Assess a patient’s understanding
  • Clarify information using plain summaries
Coaching and Feedback through Relationship, Reflection and Intentional Change

ACH Faculty Facilitator:
Maysel Kemp White, PhD, MFT, FACH

This workshop equips learners with the leadership skills needed to coach members of the healthcare team toward improved communication skills by (1) building skills related to forming appreciative coaching relationships, (2) exploring and discovering an individual’s specific learning needs to grow towards their greatest potential, and (3) developing and implementing effective coaching strategies for changing behaviors. 

  • Define what it means to teach today’s learners, provide feedback and engage in coaching.
  • Experience receiving and providing feedback to facilitate deliberate practice and intentional change.   
  • Engage in the 5Ds of appreciative coaching.
  • Coach through the lens of diversity by increasing awareness of difference.
  • Practice skills with the intention of applying them to real life challenges.
Communication Skills for Effective Conflict Engagement

ACH Facilitator:
Sally Fortner, MD

This experiential workshop will allow participants to practice relationship-centered frameworks for engaging constructively in conflict and for resolving conflict. Conflict is an inevitable occurrence in sustained human interactions. In healthcare, it may arise between patients (or their loved ones) and clinicians or administrators as well as between colleagues and co-workers and among teammates. Often, we think of conflict as a threat to relationships, and the way in which we engage in conflict provokes defensiveness or escalates the conflict unnecessarily. However, skillful management of conflict can avoid these pitfalls and lead to closer and more effective relationships. This workshop will provide skills practice for approaching conflict as an opportunity for honest conversations about differences.

By the end of the workshop track, participants will be able to:

  • Identify your preferred conflict styles and describe situations where the preferred styles are effective and situations where they are limiting
  • Describe key skills for effectively engaging in conflict in a relationship-centered way.
  • Distinguish interests from positions.
  • Demonstrate multiple strategies for resolving conflict.
Leading Interprofessional High Performance Healthcare Teams

ACH Faculty Facilitator:

In 2016, only 33% of employees in the USA were engaged (involved in, enthusiastic about, and committed to their work and workplace and delivering discretionary effort). The majority of employees, 51% show up for paycheck and put in time do the task. This leaves 18% who are actively disengaged - they are resentful and sabotaging your culture and both employee and patient safety. And, we have all heard about the outrageously high levels of physician and nursing burnout.

The Gallup organization has reported that 70% of the variance in employee engagement is attributed to the skills of the immediate supervisor at the front line. Further, their data show we only select the right leadership talent 18% of the time. However, the good news is that leaders can be developed. So, if you are a physician, nurse, allied health or other healthcare professional with leadership responsibilities, this workshop is for you. We will focus on evidence based practical leadership skills you can take home and apply to continue to build your team and increase employee and physician engagement and their satisfaction.

This workshop will be interactive and experiential and explore specific leadership techniques to help you engage employees and navigate the stages of team development with a focus on process and building relationships.

By the end of the workshop track, participants will be able to:

  1. Explain why employee engagement is critical to great healthcare and your role as a leader in facilitating it.
  2. Utilize presence, listening, empathy, and feedback to develop relationships and set the stage to engage in conflict constructively.
  3. Engage in team building activities, use appreciative inquiry, and strengths based approaches to facilitate inclusion of all inter-professional team members’ voices.
  4. Elicit and explore individual strengths, cultural differences, and privileges to leverage the diversity of the team.
  5. Develop a plan to integrate stages of team development to current team situations and match them with specific leadership behaviors to facilitate smooth navigation and transitions to improve employee engagement.
Fostering Resilience

ACH Faculty Facilitator:
Calvin Chou, MD, PhD, FACH

“Resilience” is such a buzzword these days that it has started to lose its meaning, in some cases co-opted to imply that everyone just needs to work harder. This workshop track will build from the experiences of participants to describe a toolbox of approaches that respect the true meaning of resilience – the capacity to recover from adversity – and to apply them to our personal and professional lives.

By the end of the workshop track, participants will be able to:

  1. Describe evidence that correlates elements of resilience with improved work-life integration
  2. Apply methods of cognitive reframing to one’s own habits and practices
  3. Practice appreciative approaches to hardship and adversity
  4. Develop methods of deepening trust, cooperation, and community-building toward resilience
  5. Describe leadership skills that reinforce resilience.


Culture, Diversity, and Hierarchy

ACH Faculty Facilitator:
Denise Davis, MD, FACH

“Courage is what it takes to stand up and speak, courage is also what it takes to sit down and listen. “  -W.  Churchill                                                                                                                            

Medical education has traditionally provided few opportunities for learning how to effectively address racial, ethnic, sexual orientation and gender differences. This workshop aims to help participants feel more comfortable in explicitly naming and navigating these differences in both personal and professional domains. Workshop participants will be offered skills for clinical care, teaching, mentoring, small group facilitation, self-reflection and leadership that have the potential to enrich the lives participants and improve how we work in a diverse world.

By the end of the workshop track, participants will be able to:

1. Build personal and professional relationships with workshop participants that value differences

2. Articulate how relationship centered communication (RCC) can foster healthy relationships across racial, ethnic, sexual orientation and gender differences

3. Demonstrate skills that can reduce disparities in health care, medical education and team work

4. Develop personal goals for how to foster diversity and inclusion in personal and professional domains in home institutions