Reaching Across the Divide:
Building Radically Respectful Relationships

Engage with like-minded physicians, nurses, health care professionals and leaders from across the country and form connections with others interested in improving communication in healthcare.

May 31 - June 2, 2019  |  Pittsburgh, PA
Wyndham Grand Pittsburgh Downtown


The Academy of Communication in Healthcare uses evidence, expertise and passion to strategically develop relationship-centered communication with patients and peers in organizations across the country.  Esteemed healthcare organizations and academic medical centers have partnered with ACH to develop their staff and leaders to form the most meaningful relationships.  ACH's 37th annual course, ENRICH, offers an intimate opportunity to learn those very skills that can help you engage your team, patients, and peers from a radically different perspective.

Over the course of 2.5 days, participants will intensively engage in interactive workshops and intimate small groups that teach strategic communication skills for health care professionals and clinicians. These skills offer a powerful paradigm for transforming relationships- and thus team effectiveness and outcomes- in the healthcare landscape.

This year, the overarching theme of the course emphasizes ACH's priority to engage all stakeholders who are involved in the healthcare experience to collectively build radically respectful relationships.


Who Should Attend?

Clinicians of all disciplines and specialties.

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Physician leaders & nurse leaders

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Patient Experience Leaders, Certified Patient Experience Professionals (CPXP)s, and Patient Advocates

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Why ENRICH is So Impactful
  1. Learner-centered approach: Attendees develop personal learning goals to achieve during and after the course, and they select workshops focused on topics of personal interest.
  2. Appreciative approach: Other courses tend to focus on critical analysis only. At ENRICH, we focus on appreciation in addition to critical analysis.
  3. Personal awareness emphasis: Other courses tend to focus on external knowledge.  At ENRICH, we also focus on increasing our knowledge about ourselves.
  4. Group trust: Other courses tend to focus on the expertise of the individual. At ENRICH, we trust the group to help us learn.
  5. Process focus: Other courses often focus on content. At ENRICH, we prioritize process.
  6. Welcoming, supportive peer community: The course joins together healthcare professionals who have a common goal or passion toward improved relationship-centered communication.  Our skilled faculty establish inclusive small group environments and provide constructive feedback on attendees’ skills.
  7. Continuity and connectivity: Small groups are conducted with the same attendees each session, so deep connections with other attendees are common and much more than just “networking.”
  8. Revitalization and rejuvenation: Attendees engage in self-reflection, and many complete the course with a renewed sense of purpose around why they came into healthcare in the first place. 
Discover More

What You Will Learn
  • How to demonstrate relationship-centered communication skills in difficult conversations with patients and colleagues
  • How to use personal awareness skills and reflective practices to stay in connection with others in the face of differences
  • How to effectively address organizational factors that undermine relationship-centered care

2019 Workshops

  • Improving Patient Experience with Relationship-centered Communication (RCC) Skills
  • Coaching and Feedback through Relationship, Reflection and Intentional Change
  • Communication Skills for Effective Conflict Engagement
  • "Can I Really Ask That?"  Culture, Diversity, and Hierarchy
  • Leading Interprofessional High Performance Healthcare Teams