Equity and the Power of Personal Narratives
The poet and distinguished Professor Nikki Giovanni has said “I'm glad I understand that while language is a gift, listening is a responsibility." This TED style talk is an interactive experience of using communication tools to invite the stories of others in a radically respectful way.
At the end of this session, participants will be able to:
1. Identify an open ended question that invites an appreciative conversation about identity
2. Identify 2 benefits of eliciting personal narratives from patients or team members
Denise L. Davis is a general internist and Clinical Professor of Medicine at University of California San Francisco. She also serves as Associate Director for Faculty Development for the San Francisco VA Center of Excellence in Primary Care Education and is UCSF School of Medicine Specialist for Diversity. Dr. Davis teaches faculty development workshops locally and nationally on communication skills, including ground breaking workshops for the Academy on Communication in Healthcare on opening discussions about race and other differences in clinical settings and facilitating small groups with cultural humility. She has conducted focus groups with African American patients about health and doctor-patient communication, the results of which inform her teaching. Dr. Davis consults and teaches nationally on topics including improving doctor-patient communication, obtaining informed consent, negotiating cultural differences in clinical relationships, disclosing medical errors and giving effective feedback. Dr. Davis is a recipient of the Kaiser Foundation Award for Excellence in Teaching. Dr. Davis was elected to the UCSF Academy of Medical Educators in 2015 and was elected to the UCSF Gold Headed Cane Society in 2017. In 2018 Dr. Davis was awarded the UCSF Chancellor’s Martin Luther King Leadership Award.