ACH Healthcare Communication Teaching Excellence Award

Nomination Deadline: Thursday, February 28, 2019 at 5:00pm ET

Nominations for the ACH Healthcare Communication Teaching Excellence Award should be sent electronically to Rachel Poarch at Awards will be presented at either the 2019 ACH ENRICH Healthcare Communication Course taking place May 31 - June 2, 2019 in Pittsburgh, PA or the 2019 International Conference on Communication in Healthcare taking place on October 27-30, 2019 in San Diego, CA. Nominees should be available to attend one of these events if they are selected as an awardee.  

About the Award:
The ACH Healthcare Communication Teaching Excellence Award recognizes educators who advance the field of healthcare communication. 
Criteria for the Teaching Excellence award include at least one of the following:
  • Healthcare communication teaching that has made an impact beyond the candidate's institution
  • Original and innovative communication teaching and learning
  • Communication training in a particularly challenging environment
The award committee will look for evidence and recognition from others such as:
  • Evaluations from participants in a healthcare communication education program
  • Invitations to present at other institutions
  • Although not required, publications in peer-reviewed journals or durable education resources (e.g. MedEdPORTAL, book chapters) will add further support
  • Evidence of a sustained impact of teaching and/or curricular materials or programs
  • Letters of support

Eligibility: Nominators should be members of ACH. Upon acceptance of the award the winner should be a member of ACH.

Nominators, please submit the following materials to Rachel Poarch at
Nominations can be sent by candidates themselves or by colleagues with the candidate's agreement.
  • Cover letter
  • An up-to-date CV of the nominee
  • A description of the healthcare communication program through which the nominee has made a significant and outstanding contribution to health care communication: nominees should provide an example of teaching materials that are particularly representative
  • Two letters of recommendation by senior colleagues or others, describing the accomplishments of the nominee and explaining how the nominee fulfills the criteria for the award in the field of health care communication teaching

Congratulations to the 2nd Annual Award Winner, Maysel Kemp White, PhD, MFT, FACH!

Maysel Kemp White

Dr. Maysel Kemp White is a passionate advocate for improving the patient and family experience of care through compassion, collaboration, and culturally and linguistically appropriate care.  Maysel is a Nationally recognized speaker, teacher and author on relationship-centered care. She has spent the last twenty-seven years as a serious learner of healthcare communication, relationship-centered care between providers and patients, shared decision making, interprofessional team development, leadership development and coaching. 

She is a passionate activist for patients and their families and those who serve them in healthcare contexts.  She believes strongly that every patient has a story that needs to be told, heard, validated, and understood.  There is no better patient experience than to have a clinician who listens, shows empathy, and provides enough information to help a patient make an informed choice about their health.  At least that is what she wants and advocate for others!

Additionally, she is as passionate for the healthcare provider who wants to do the right thing, for the right person, at the right time. And, believes most everyone goes to work with the best of intentions.  It is disheartening to hear that over 50% of physicians experience burnout and nursing is one of the most dangerous professions! Maysel is a firm believer that if we don’t tend to our healthcare workforce and restore joy, we will never be able to provide a great patient experience.

Maysel works in collaboration with healthcare professionals to facilitate cultural transformation using relationship-centered and strengths based approaches.  Dr. White served on the Board and as Vice President for Education for 9 years with the  Academy on Communication in Healthcare.  Currently, Dr. White is the Founder of her consulting company Healthcare Quality and Communication Improvement, LLC.  She received her Doctorate in Child and Family Development with a focus on Marriage and Family Therapy from the University of Georgia. 

Award Recipients

2018 - Maysel Kemp White, PhD, MFT
2017 - Jane Shaw, PhD, DVM

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