Upcoming ACH Webinars

The Ripple Effect: Our Journey to Faculty Training & Development
October 25, 2018 | 2:30-3:00pm ET / 11:30-12:00 PT
Presenters: Ellen Pearlman, Jill Kalman, Aggie Barden


Communication is at the cornerstone of healthcare, impacting patient outcomes, safety and experience. Northwell Health's providers voiced a need for education regarding evidence-based communication skills to further enhance relationships with patients, families and colleagues. Their patient and family partners also identified this fundamental gap between technical excellence and compassion. This session will explore their pragmatic approach to implementing a large-scale communication course, Relationship Centered Communication, utilizing the ACH Train-the-Trainer program.


  • Explain the impact of providing faculty dedicated time to learn, practice and hone facilitation skills in a safe and supportive train-the-trainer environment. 
  • Verbalize the Northwell Health barriers, strategy, sustainment and lessons learned of the Relationship Centered Communication program. 
  • State the impact of the train-the-trainer program on faculty development, course evaluations, patient experience outcomes and research findings. 

R. Ellen Pearlman, MD, FACH: Born and raised on both coasts, Ellen graduated from Harvard with a degree in Anthropology and then attended UCSF for medical school.  She then trained under Dr. Mack Lipkin, Jr in the NYU Primary Care Internal Medicine Residency Program.  Following a year as chief resident, she joined the faculty at NYU/Bellevue and shortly thereafter became the Associate Program Director, and ultimately the Program Director for the categorical Internal Medicine Residency Program.  She is now the Associate Dean for Advanced Clinical Learning at the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. She has trained as a facilitator through the Academy on Communication in Health Care and the Matrix Leadership Institute.  She has extensive experience in teaching communication skills and humanism to medical students and residents, including the use of role play, video tape review, personal awareness groups, narrative medicine, and learner centered learning.  She has served as a consultant to various organizations in the area of residency accreditation, faculty development, team building, and doctor-patient communication.  She lives in Brooklyn and is married to a general internist turned psychiatrist and is the proud mother of a 19 year old daughter and a 16 year old son. 

Agnes Barden, DNP, RN, CPXP is an innovative, compassionate healthcare professional leader with a personal commitment to excellence in patient and family experience.  She develops personal connections that enhance communication and collaboration at all levels system-wide. Dr. Barden has worked in the Northwell Health organization as a nurse educator, Assistant Director of Nursing Education and Research, Senior Administrator Director of Patient and Family Centered Care, Associate Executive Director, Assistant Vice President and currently Vice President in the Office of Patient and Customer Experience. Dr. Barden has led the transition of best practice in patient and family experience from success in a local tertiary hospital to system wide culture change prioritizing in service delivery.  She oversaw the creation of the Northwell Health corporate patient and family partnership council, and works with sites in the development and sustainment of patient family partnership councils. She has also overseen the expansion of Team Lavender, Care for the Caregiver in several of the Northwell hospital sites. She was instrumental in the development of the collaborative care model and council structure and has published research in this area. Dr.  Barden is a Certified Patient Experience Professional and a member of the Association for Patient Experience and the Beryl Institute, Niagara University Alumni Nurses Association, and the Sigma Theta Tau International Honor Society of Nursing.  She received her Bachelor of Science degree in Nursing from Niagara University, her masters of Science degree from Lehman College and her Doctorate of Nursing Practice from Case Western Reserve University. Dr. Barden believes it is an absolute privilege with responsibility to care for patients and their families, and that every moment matters.

Jill Kalman, MD: As executive director, Jill Kalman, MD, is responsible for the quality of patient care, safety and day-to-day operations of Lenox Hill Hospital. She is also the medical director for the office of patient and customer experience for Northwell Health, in which she leads the initiative for the physician’s role in the patient experience.
Dr. Kalman is an expert in congestive heart failure and has published extensively in that area. She began her career on faculty at Mount Sinai Hospital. She also started and developed the Heart Failure Program at Beth Israel Medical Center, and was subsequently recruited to New York University Medical Center as director of the Cardiomyopathy Program and chief of cardiac services of Tisch Hospital. In 2007, she returned to Mount Sinai as the director of the Cardiomyopathy Program, where she oversaw quality, patient safety and health care delivery initiatives, broadly across the medical center. She was the physician leader for readmission reduction initiatives, and the medical director of the Preventable Admissions Care Team (PACT), an innovative transitional care program that focuses on complex patients and their psychosocial drivers of readmission. Dr. Kalman has dedicated her career to improving the quality and quantity of life in patients with all stages of heart disease and has extensive experience managing patients with advanced heart disease. Dr. Kalman joined Northwell in May 2014 as associate medical director in the Office of the Chief Medical Officer, and as the associate medical director at Long Island Jewish Medical Center. After graduating with honors from the University of Pennsylvania, Dr. Kalman received her medical degree from the Mount Sinai School of Medicine. She completed her internal medicine residency, chief residency and cardiology fellowship at the Mount Sinai Medical Center, including a research fellowship in heart failure and cardiac transplantation.  

Webinar Suggestions

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Implementing Communication Skills Training

Although excellence in clinician communication with patients has been well recognized as a driver of patient experience and outcomes, engaging clinicians in skill building can be a challenge for large organizations. The webinars below overview the experience at institutions across the US in implementing an ACH program to enhance communication skills for clinicians and trainees across a large health system. Program Directors share how the institution engaged clinicians, measured success and outcomes of the program, lessons learned throughout the process, and how the programs have expanded over time.

University of California, San Fransisco


Wake Forest Baptist Health System

Webinars On-Demand
Webinars recordings are limited to ACH members for viewing. 
Interested in becoming an ACH member? To join our community click here!
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  • Motivational Interviewing and Facilitating Patient Behavior Change in the (Time-Constrained) Clinical Setting
    After this webinar participants will be able to: 1. Describe the general spirit and technique of Motivational Interviewing; 2. Explain four specific MI techniques; 3. List two common challenges to implementing MI; 4. Apply an abbreviated approach for a time-constrained encounters.
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  • Stereotype Threat and Identity Threat: The Science of a Diverse Community
    Drawing on stereotype threat and social identity threat research, this talk will address the why, what and how of diverse learning communities: why they are important, a working hypothesis about what is critical to their success and what research reveals about how to achieve that success. The talk's practical aim is to identify features of diverse learning communities-schools, universities and academic disciplines-that while good for all students, are especially helpful for minority students generally, and for women in STEM fields. The talk will also explore the psychological significance of community and its role in learning.
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  • Reflective Writing as Scholarship: Using Autoethnography as Self-Reflective Practice to Improve Patient-Centered Communication
    This webinar examines how autoethnography can be a valuable and reflective methodology for clinicians. As a methodology, autoethnography invites researchers to engage in meaningful reflective practice of self and other (culture) through narrative writing ('graphy'). Autoethnography situates the personal story ('auto') at the heart of research, enabling clinicians to explore their personal and professional roles within the culture of medicine ('ethno'), leading to improved communication in the areas of relationship-centered care, patient empathy and self care. More than poetry or short essay, autoethnography follows a systematic research design that can be published and fulfill the "scholarly activity" requirement for residency or medical school.
  • Partnership between the social and clinical sciences: Preparing for collaboration across the disciplines
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    By the end of this session participants will be able to: Explain the core premises behind Appreciative Inquiry; Explain the five steps in the Appreciative coaching process; Provide examples of how to discover a coaches strengths; Provide examples of how to elicit a coachee's vision or dean of their ideal self performing at their peak; Explain the core components in designing a plan for success
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  • ...and many more! 
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