Although excellence in clinician communication with patients has been well recognized as a driver of patient experience and outcomes, engaging clinicians in skill building can be a challenge for large organizations. The webinars below overview the experience at institutions across the US in implementing an ACH program to enhance communication skills for clinicians and trainees across a large health system. Program Directors share how the institution engaged clinicians, measured success and outcomes of the program, lessons learned throughout the process, and how the programs have expanded over time.
University of California, San Fransisco
Wake Forest Baptist Health System
San Mateo Medical Center