A Relationship-Centered Approach to Challenging Clinical Conversations
Presenter: Jenni Levy, MD, FACH
Wednesday, April 11, 2018 at 12:30pm ET/9:30am PT
This presentation will focus on the challenging conversations that clinicians face every day: delivering bad news, talking with patients when emotions run high, and managing the encounter when you can't meet the patient's expectations. We will discuss the use of relationship-centered skills to improve our effectiveness in these difficult situations.
Jenni Levy, MD, FACH graduated from Princeton University with a degree in English and American Studies, and received her MD from New York Medical College. She completed a residency and fellowship in Internal Medicine and Primary Care at Kaiser Hospital in Santa Clara, California, worked as a clinician/educator and practiced primary care internal medicine for 20 years before becoming board-certified in Hospice and Palliative Care in 2008. Jenni has been involved with ACH since 1995, graduating from the Facilitator Training Program in 2004. After working as the co-editor of the AACH website, Jenni served as Winter Course Relationship Coordinator for three years and has been a Guide in the Training Program. Her professional interests include cross-cultural practice, relationship-centered care, and integrating facilitator training into graduate medical education. Jenni lives in Allentown, PA, with her husband and their daughter. The whole family is active in the local Reconstructionist synagogue, and Jenni also enjoys writing, singing and crossword puzzles.